Thank you for choosing Twisoo.com for your shopping needs. Here is our shipping policy:
Shipping Method:
We partner with reliable shipping companies to ensure timely and secure delivery of your products. The shipping method used will depend on the product(s) you ordered and the delivery address.
Shipping Charges:
Shipping charges may vary depending on the shipping method, weight, and dimensions of the product(s), and the delivery address. Shipping charges will be displayed at the time of checkout. Please see the below annexure for estimated shipping charges.
Tracking:
Once your order has been shipped, we will provide you with a tracking number that you can use to track your order. You can track your order on our website or on the shipping company's website.
Shipping Restrictions:
We currently ship within the UAE (except Al Ain). We do not ship to PO boxes or addresses outside the UAE.
International Shipping:
For international orders, we offer shipping outside the UAE with an additional shipping charge of 50 AED. Please note that international shipping times and rates will vary depending on the destination country. Any applicable customs duties or taxes are the customer's responsibility.
Delivery Issues:
In the unlikely event that your product(s) are damaged during shipping or if you receive the wrong product(s), please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
Multiple Product Order:
In the case of multiple products in an order, the entire order will be shipped together. Please consider that the delivery timelines may be slightly longer in such cases.
Delayed Delivery:
We will do our best to ensure timely delivery of your order. However, in the rare case of a delayed delivery due to unforeseen circumstances such as natural disasters, transportation strikes, or other factors beyond our control, we cannot be held responsible for any inconvenience or losses that may arise.
Cancellation of Orders:
If you wish to cancel your order, please contact our customer service team within 24 hours of placing the order or before dispatching the order by emailing support@twisoo.com. We will process the cancellation and issue a refund as per our refund policy.
The following options are available for delivery to your requested address in the United Arab Emirates:
Standard Shipping Fee:
- Free shipping for Dubai | Sharjah | Ajman | Abu Dhabi
- Umm Al Quwain | Ras Al Khaimah | Fujairah: 20 AED
International Shipping:
For international orders, we offer shipping outside the UAE with an additional shipping charge of 50 AED. Shipping times and rates will vary depending on the destination country. Please note that any applicable customs duties or taxes are the responsibility of the customer.
Shipping Time:
- Dubai | Sharjah | Ajman: 2 to 3 working days
- Abu Dhabi: 3 to 5 working days
- Umm Al Quwain, Ras Al Khaimah, Fujairah: 3 to 4 working days
We hope this policy provides you with all the information you need regarding our shipping procedures. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
